FAQ (Frequently Asked Questions)

  • Does Raw Ribbon have a physical store in Singapore? Do you accept Walk-Ins?
    • We are not a retail store and we don’t accept walk-in. Raw Ribbon is a full-fledged e-commerce online store as such we do not have a physical showroom.
  • Is there a proof of delivery?
    • Our fleet of drivers will take picture proof of delivery. Raw Ribbon will not be liable for the diaper cakes once it has been delivered and acknowledged by recipient or on behalf of recipient to the designated delivery address.
  • Why some of the ribbons or small item are difference from the diaper cake product image?
    • If the small items such as ribbon or photo-prop is out of stock, we will replace with similar or equivalent item. We will contact you if the main item such as toy / romper / item that will affect the overall presentation of the diaper cake. Ribbon reserves the rights to replace the particular items with equal value whenever it is out of stock.
  • I need the items urgently, can I self-collect my items at your warehouse office?
    • All order place online can be collected the day after. Same day collection please text us if we are available to cater to your order.
    • Please place your order at www.rawribbon.com and opt for Self-Collection at Check Out. You can whatsapp us +65 8882 9123 before ordering so we are notified before receiving your order.
    • Our warehouse office is located at 1014 Geylang East Ave 3 #02-218 S(389729), (Payalebar MRT Exit C).
    • Our collection time slot is 30 mins, starting from 10 to 12pm daily and 2 to 4.30pm (Tue to Sat).
  • How many days in advance do I need to place my order?
    • We strongly encourage you to place your order at least 3-5 working days in advance. If you require Same Day or Next Day delivery, please text us at +65 8882 9123 to check availability.
  • Can I make an order through Phone or WhatsApp or Email?
    • To avoid any miscommunication, we do not accept orders via phone. Orders have to be made through the website. Contact us through Whatsapp +65 8882 9123 or email us at hello@rawribbon.com
  • Can you ship the item to oversea?
    • Currently, we only deliver within Singapore.
  • Cancellation of (order / item in the order)
    • Customised item are not applicable for refund
    • Please note that there will be a 10% admin charge for all cancellations or cancelled item in the order. 
    • Refund amount for non fulfilled orders will be total amount paid less admin charges.
    • For change of mind, we allow redemption of order within 180 days from order date, do let us know your new date. Otherwise, your orders will be removed and voided, no refund will be made.
    • Do note that refund may take 5 to 14 working days, as we does not receive the amount you paid immediately and bank has their minimum days for processing.
    • What if you still haven’t received your refund after 14 days? Do not worry, we are here to help you to resolve this. Email us again at hello@rawribbon.com.
  • Does Raw Ribbon provide Delivery within Singapore?
    • Yes all items includes FREE DELIVERY within Singapore in 2-3 working days. For hourly slot charges are from $25 onwards. We deliver everyday from Morning 10 am to 6pm unless otherwise stated. 
    • We do not deliver to certain area, you may click HERE for more information on Raw Ribbon Delivery.
  • Why no one is picking up my calls?
    • To keep our cost low, we do not have a dedicated customer service to answer or reply you on time. Most of the time we are busy preparing orders especially during Morning rush or peak days on Fri, Sat, Sun and PH. We will try to reply you when possible. Sometime the phone may be out of battery or no one is in the office to pick up your call. Sorry for any delays.
  • I have made an order from your website, is my order confirmed?
    • Thank you for your order. Your order will be processing once payment has been cleared. Kindly ensure your email address provided in your order is correct, please check your email within the next 48 hours upon ordering.

Disclaimer: Raw Ribbon reserves the rights to amend the Terms and Conditions anytime without prior notice.

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If you have made an order and there is something you want us to take note, please send an email to our group email at hello@rawribbon.com.