Return and refund policy
The following only applies to product except for any personalised or custom made gift item/box and diapers.
Diaper Cake hamper, Hot air Balloon Hamper, preserved flowers and balloons inflated with air / helium are non-refundable
All items are carefully inspected before delivery out.
Raw Ribbon only accept returns for defective item with original package within 7 days from the date of delivery.
Kindly mail the item back to us to proceed with refund. Refund process will take up to 7 days.
Payment Methods
We accept the following payment methods:
- PayNOW QR, GrabPay, Credit Card via HitPay Payment Solutions
- Credit / Debit Card Via PayPal Payment Solution
- Buy Now Pay Later option via Atome payment solution and Shopback payment Solution
- E-Invoice via Vendor@GeBiz (Government bodies only)
Other FAQ can be found at https://rawribbon.com/faq/